When the mina drainage app appeared on the Scanprobe Techniques stand at the No-Dig Live exhibition in Peterborough in September 2018, it was different. Amongst the strong ‘yellow and black’ of the Scanprobe brand was this large presence of “bluey-turqoise” and the word “mina”.
And an iPad.
Not your usual set up for a company manufacturing products to service the drainage industry, we agree, but we were marking the start of something that the drainage industry had never seen before, armed only with our research and industry expertise.
“I’ve never been one to sit still and congratulate myself when things have gone well; it’s about the next big thing, and how we can continue to have a positive impact on our customers and their industry. So developing an app was something we considered, but it had to be more than a glamour-proposal. It needed to provide a real service to our customers, be a value-add proposition to our existing offering.“Jon Barry, Managing Director & Owner
As with anything new and different there was an element of risk attached to this new venture, after all we were asking the drainage professionals to change what they were already doing, and insisting that this new drainage app solution will be beneficial to both themselves and their customers. Throughout the development stages of mina we were hearing all the right noises from our customers, and critically, we were getting lots of helpful feedback, both on existing functions and features, and also desired ones. All of this feedback was taken into account, as, just as Jon stated, the purpose of this proposed app was to provide a real service to our customers, not to be “just another un-used app”.
Of course, when it was launched it was marketed very separate from the existing Scanprobe brand, in name, colour and direct association, a decision made for the long-term goals for the product, and brand.
“Because you can use the mina drainage app with a Scanprobe camera or without a camera system entirely, we wanted to market it as a standalone brand. Of course, if you do own a Scanprobe camera system you can make full use of the live streaming and report generation features, but the drawing package is open to all to use.“
One issue that has been highlighted to us by our customers is the difficulties faced when it comes to explaining any required correctional works required, especially when it is to members of the public who don’t necessarily understand what goes on beneath their feet when it comes to their pipework. By providing a platform to help our customers to explain their work to their customers, we can help speed up the process.
“By using mina our customers can produce a fully-formatted report on site in a matter of minutes, and even add in a detailed digital survey drawing too. Our customers really appreciate being able to sit down with their customers and discuss the report with them there and then, because not only does it save them time in not having to go back to the office to create the report, but it enables them to progress the job to the next stage if any correctional works are required. And with the integrated survey photos, the end user has complete faith in not only what the problem is, but it can also be used after the works have been completed to show the finished works.“
This message has been echoed by our customers:
“Sending the reports from a mobile phone direct to the customer whilst still on site is an absolute game changer. It will speed up the entire process and our customers will be delighted.“Graham Ross, SW Drainage
“Having completed our first survey with the new software we can already see that the Maxprobe system will enable us to produce survey reports more efficiently – we delivered our first report directly to the client whilst still on site! I absolutely love the Scanprobe system & I tell everybody, if you want cameras, go to Scanprobe!“Bryon Emmett, Maintain A Drain Ltd
“In the past I would have gone home and carried on working, going through the videos and stills and created the report by hand, but with mina the job was finished on site and now I can spend more time with my family.“Rui Fernandes, RF Drains
So the 1000 downloads mark may have been hit, but don’t be fooled into thinking that is the end goal for mina; 2020 has plenty more in store…!
From the moment there was a Maxprobe, there was WinCan’s pipeline inspection software embedded into it. Paired with their office-based software suite, drainage professionals could use the Maxprobe push-rod camera system with WinCan embedded to compile the intricate details of their pipeline survey into a clear and concise WinCan report so to summarise their findings. The industry was very happy with how the WinCan software solution slotted into the industry, but standing still is dangerous…
So now it is 2019, and technology continues to evolve, and WinCan’s involvement with the Maxprobe range has continued to evolve with it, as Scanprobe introduce our latest innovation – the ability to create a full WinCan pipeline inspection report directly from the Maxprobe control box, and then to share it to your mobile device and from there to the customer! The days of being tied to your desktop computer are no more, and neither are the delays to your customer whilst you compile the data and format your report, the Maxprobe control box does all of this for you at the click of a button. Better yet, all of this great functionality is included as standard in all new Maxprobe units – NO SUBSCRIPTION REQUIRED!
This latest update to the Maxprobe doesn’t stop there, as, using the mina survey free mobile app, the user is also able to create their own detailed survey map with industry standard icons, on top of a Google Maps overlay and then import this into their WinCan survey report. Once you have imported your drawing in a matter of minutes, you can send your detailed WinCan software report directly to your iPhone or iPad to then share with your customer or colleagues via any file sharing application you have installed on your device. Suddenly your WinCan report has even greater detail and provides a deeper level of understanding to all stakeholders in the pipeline inspection project, from the end customer to the surveyor, all the way to the contractor.
So to summarise:
– FREE full WinCan reports
– FREE app
Standing still is dangerous, so we’re making sure our feet barely touch the ground!
Initially released in October 2018 at the No Dig Live trade exhibition, mina was showcasing it’s built-in pipeline inspection survey drawing package but hinted at a greater level of connectivity. That greater level is here, as with this latest update mina now boasts the ability to connect your Apple iPhone or iPad to your Maxprobe (UK, RSA & Europe) or Explorer (USA) wirelessly. And with this comes a brand new way to interact with your customers…
A wireless connection between the Maxprobe/Explorer has opened the doorway to streaming live video from your pipeline inspection system to your Apple mobile device, simply through the mina app, as well as enabling the user to send full WinCan or mina survey reports to the same device, to then share by whatever means the device has. This could be anything from a simple email client, WhatsApp, Dropbox or GoogleDrive – any form of file transfer application, as well as the built-in services on Apple mobile devices. This latest development of mina has removed the long delays usually incurred when waiting for the survey file to be delivered back to the office, processed into a readable format and then delivered to the end customer, a process which could take days and also involves the cost of the PC software. With mina, the pipeline inspection engineer can complete this entire process on site in a matter of minutes, delivering a full WinCan or mina survey report to the customer, being able to explain any details face-to-face and closing off the job there and then. And this is a completely free app! As if this wasn’t enough, mina’s live streaming functionality enables the pipeline inspection engineer the opportunity to show their end customer a live image from inside their pipework without having to take them out to the manhole itself. For the customers who are not aware of how the pipework system works, this feature removes any confusion about exactly what the problem(s) are, or gives a visual confirmation that any problems have been corrected, all from the comfort of an iPhone or iPad screen.
This is not the only customer-friendly feature of mina, as the built-in drawing package also serves to help everyone involved, both customers and colleagues, to understand the complexity of the pipeline inspection survey which has been undertaken. After all, more often than not the pipelines are not in clear view, so to be able to provide a clear digital survey drawing on site in a matter of minutes will only serve to put your customer’s minds at ease. Better still, connecting your Apple device to your Maxprobe via the FREE mina app enables you to integrate your drawing into your WinCan or mina survey report, adding additional clarity seamlessly!
So why not download your free copy of mina today from the App Store and add extra detail and value to your survey!