Software Updates | ScanProbe | Surrey

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Software Updates

Software updates are a key part of the Maxprobe's construction, as they form the basis of our "Future Proof" mentality.

Upload software updates and transfer survey report data via USB stick

To Scanprobe, being "Future Proof" is important to us in terms of providing true value to our customers, both new and historic.  So when we develop new software updates for the Maxprobe & TrapJumper control boxes, whilst being applied to all products on the production line they are also freely available to all of our existing customers.  So when you bring your Scanprobe camera system to us for a service or repair, if any software updates are available they are applied as part of the service.  In the past software updates have included such improvements including:

  • User improvements (including, but not limited to):
    - resetting the meterage counter at the beginning of each new survey run
    - connection to the mina mobile app by holding down the mina key for 3 seconds
    - removal of non-essential on-screen pop-ups
    - reduction in load-up time
  • Introduction of mina Survey reporting software, and software updates including:
    - connectivity improvement to mobile app
    - creation of a survey diagram using the collected survey data
    - the ability to add a cover image to your mina report via the app or the camera system
    - automatic PDF report creation
  • The ability to introduce individual company logos into the loading screen
    - great for personalisation
    - great for proof of ownership

And these software updates are part of our drive to make sure that our range of drain camera systems remain pivotal to the successes of our customers in the drainage and pipeline inspection industries.

Download software update: V2.4.43

In order to update your Scanprobe control box, you will need to follow these instructions:

  1. Insert a Blank USB into your PC/Laptop
  2. Click the link above to download the update (note: the file is Zipped)
  3. Once downloaded, Right click on the file and select “Extract All”- Do NOT rename or unpack the contents of the file
  4. You will then be asked to select a destination for the Extracted files, click the Browse icon and select your USB device
  5. Once the file has been transferred to your USB stick, remove it and put it into one of you control box ports
  6. Turn on your Scanprobe control box, press enter and ensure the USB icon has appeared on the right-hand side of the screen
  7. Now press the settings key and scroll across to General
  8. Push the down button to highlight general settings and press “L” to perform a factory reset, then “OK” to confirm
  9. Now you are ready to update the system, with the General settings menu still highlighted, press (M) for S/W update
  10. Press OK to confirm, and to begin the update
  11. Once complete, you will be prompted to reboot your control box
    Keep the USB in the drive until you have rebooted and gone past the loading screen.

If you have any queries, please feel free to contact our Service Department.

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