When Kevin Began, Director of Blockbusters Contracts came to Scanprobe looking to replace his fleet of push-rod pipeline inspection camera systems, his brief was clear; he wanted something that was good enough to do the job but also be able to stand up to the rough environment.
“We were looking to make a substantial investment in push-rod camera equipment for our drainage crews, and as with any investment we wanted to make sure that they would last, and not end up going back for repairs all the time, costing us jobs, money and potentially reputation too” Kevin said.
It is a very valid concern for companies like Blockbusters Contracts, as they have upwards of 10 crews out on the road each using and maintaining their camera systems differently, but we were confident that the Maxprobe™ could allay Kevin’s fears. So confident in fact that Scanprobe set the drainage crews a little competition. UK Sales Manager, Vernon Pain said:
“I wanted to prove to Kevin’s crews that they can do their job and still look after their Maxprobe™, so I challenged them to look after their pipeline inspection camera system as best they can, and in 4 months I will be back to judge their condition. The top two crews with the Maxprobe™’s in the best condition will get a cash prize from Scanprobe.”
Kevin was understandably optimistic about this proposal, and upon delivery of the 13 brand new Maxprobe™ camera systems, Vernon laid down the gauntlet to Kevin’s team. Sure enough, four months later Vernon returned to Blockbuster Contracts’ premises in Sussex to cast a critical eye over each team’s Maxprobe™.
“I was very impressed with the overall condition of every Maxprobe™ we supplied, and from speaking to a few of the crews it was obvious that they had not only taken great care of this piece of equipment but also considered how best to do it. It was genuinely tough to pick the two winners”
Needless to say, Kevin was equally impressed:
“I’m delighted that the guys have proven to me that they are able to look after their equipment, and also shown without a doubt that the Scanprobe camera is clearly up to the job. I might run this type of incentive competition again!”
Blockbusters is a team of friendly, local drainage and emergency plumbing experts based in Lewes, East Sussex, established for over 25 years.
Scanprobe Techniques were approached by Sam Eaton at Thames Water, as they were looking to find a solution to surveying around Buchan traps & 6” pipes. The existing TrapJumper camera spring was too flexible, but through working together, we were able to modify the camera spring in order to provide a solution that suits Thames Water’s needs.
Scanprobe Technology: Making flood alleviation easy
Drain & Sewer Services were recently asked by a local authority for assistance in flood alleviation. The local area was hit with flooding following several days of heavy rain. Build-up of surface water and debris washed onto the roads had caused flooding to houses, footpaths and roads which contributed to major disruption and inconvenience for drivers, pedestrians and homeowners.
Our team used the latest sophisticated, lightweight CCTV equipment from Scanprobe to a clear picture of what was happening underground without the mess and expense of digging out any drains.
Specialised Scanprobe equipment offers quick diagnosis
We carried out a CCTV drain inspection survey, using the latest pushrod technology and mina software from Scanprobe Limited and were able to provide the local authority with a comprehensive survey report in real time. The report included:
- A written report detailing the immediate issue with drainage
- Video DVD footage of the inspection
- Photos of the areas of concern
- Mapping of the drainage system
According to Drain & Sewer Services Senior Manager, Duncan Foster: “Scanprobe Camera Systems are exactly what we were looking for to allow us to provide daily, accurate reports to our clients on the progress of the survey team. Using real-time video during a site meeting, allows all parties to clearly discuss next steps and remedial plans based on the finding of our survey teams. I am in no doubt that the Scanprobe technology helps us provide better services to our clients”.
Drain & Sewer Services in Aldershot, Hampshire have built up a reputation for reliability and uncompromising commitment to the highest possible standards.
No sooner had the latest update for the Maxprobe been released and the guys at the guys at SW Drainage were keen to use it. The London-based company had heard about Scanprobe’s new mobile app and built-in reporting software, and, keen to ensure that their customer service was the best quality possible, gave it a go, when their engineer Chris attended a site for CCTV inspection.
“There’s always a delay between finishing the survey and getting the results to the customer” Chris said, “it’s always got to be processed back in the office first, and we need to get it there first…”
Chris is not alone in this assessment, and this is certainly a view that has grown over the past few years with the industry following suit with the rest of the modern world in becoming increasingly impatient for a both a return on investment and any resulting corrective action. So the ability to produce a full survey report and deliver it on site was definitely something that got SW Drainage’s attention, and Chris took the opportunity to use it on his next job in south-east London.
“I was intrigued as to how easy this would be, and also how detailed it would be as well”, Chris admitted. “I was expecting to be pushing a lot of buttons and getting a pretty basic report, but actually it was exactly the opposite. Just by doing the survey with the camera I pretty much made the whole report. The box automatically put it into a nice clear report for me too, really simple.”
It’s true that the mina report is fully generated by the Maxprobe control box, the only information that you need to input is the project information at the beginning, such as site details, which entry points you have performed the survey within, and any details specific to your own company such as Job Reference if applicable. After that, the mina reporting software on the Maxprobe creates a pipeline diagram detailing all observations logged during the survey, and formats the snapshots taken from within the pipeline along with any notes recorded. There is also the option to include a survey drawing on top of Google Maps in this report, which is a feature of the mobile app also incorporated within the mina brand, a free download from the App Store.
“I thought I would give this a go as well and see how it came out. A lot of the time I find I end up explaining the layout of a customer’s pipeline network which to be fair can be difficult to understand. If this helps them to understand the works that have been done and any that need to be done, that makes our lives easier. It didn’t take me long to pick it up, and is a good feature in the overall report.”
The survey drawing feature is part of the mina mobile app, and comes with a library of pre-designed icons to help the user create a clear and concise drawing of the surveyed area. The purpose is to remove any confusion for the end user and add extra information and clarity for fellow professionals who might be using the survey for follow-up works, without the need for a quick sketch on a scrap of paper.
The app is a key part of the mina update, as this is where the connectivity and speed of delivery comes together. The mina mobile app enables the user to live stream video from your Maxprobe, or TrapJumper, create the survey drawing and also share your survey report to your customers and/or colleagues using any file sharing app installed. A free download from the App Store, with Android planned for the end of 2019, mina is the first and only app of its kind,designed to enhance the pipeline inspection industry and their interaction with their customers.
Graham Ross, Contracts/Operations Manager at SW Drainage commented:
“My eyes lit up when I saw I could email the report from my phone.At SW Drainage we’re really hot on our customer service and being able to give the customer a clear report before I’ve even left their property is great.The guys can even sit down with them and explain the findings and go through any resulting questions at the same time if they need to. It also means that if there are any follow-up works to be done we can arrange them at the same time, so even less of a delay for the customer.”
SW Drainage are a drainage solutions company based in London, specialising in drain repair & re-lining, CCTV inspection and surveying, sewer cleansing and more.
Thames Bank House, Tunnel Avenue, Greenwich, Newham, London, SE10 0PA
After the release of the mobile app, mina, Rui Fernandes was among the first to download the free app from the App Store.
“I’ll admit I was curious; my mobile phone usually stays locked in the van when I’m at a customer site, but I wanted to see how the map drawing part worked. There have been plenty of times with customers in the past where I have had to do a sketch on a scrap of paper, or even walk the site with the customer, so I was hoping this would make explaining the job clearer. And to be honest, it was free so I didn’t really have much to lose”.
Rui continued “Personally, I liked the idea of the app, but to be honest I wasn’t sure what my customers would think. Would they be as excited about it as I was, or would it just be more confusing for them, as my customers vary in age and technical ability.”
After completing a “standard domestic survey with two manholes, at the front and back of the property” for one of his customers in Berkshire, Rui created a pdf mina survey report on his Maxprobe control box.
“I really like this feature, it doesn’t take much time at all to do, and my customers really like it. I just sit in the van for a few minutes, the box creates the report and sends it to my phone. Then I send it to the customer. It’s really easy.” Rui’s customer on this occasion was a lady her 90’s, but this was no issue. “She was straight onto her iPad as soon as I had sent the report to her and we discussed it together. She even told me she was expecting a drain report to be a lot more complicated andharder to understand. I think that the map I drew through the app helped a lot, but also the photos that I took during the survey within the pipe. Together we could almost walk through the survey one step at a time using the pictures and the map, which my customer did say made things a lot clearer, rather than having to ‘understand my jargon!’.”
Rui continued, “Once I was satisfied that my customer was happy, I was able to go home for the day, and that feeling was great, as I knew the job was complete. In the past I would have gone home and carried on working, going through the videos and stills and created the report by hand, but with mina the job was finished on site and now I can spend more time with my family.”
RF Drains are a drainage contractor based in Slough & Windsor, providing services across Berkshire,
West London, Middlesex, Hampshire, Surrey and Buckinghamshire.